ABSTRACTThe purpose of the study was to find out the effects of lateness to work by non-teaching staff on the operations of Ghana Education Service in the Sunyani Municipality. A descriptive research design was used to answer research question concerning the current status of the subject matter of the study. …
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ABSTRACTThe purpose of the study was to find out the effects of lateness to work by non-teaching staff on the operations of Ghana Education Service in the Sunyani Municipality. A descriptive research design was used to answer research question concerning the current status of the subject matter of the study. A sample size of 246 made up of 240 non-teaching and 6 management staff of the Ghana Education Service within the Sunyani Municipality was used for the study. Questionnaires were designed and used as the main instrument for data collection. A list of causes of factors affecting lateness among non-teaching staff in the Sunyani Municipality were identified. A limited number of indicators were used and then a statistical threshold (significance value) was set to 3.0. This means every mean score above 3.0 showed a significant indicator of lateness to work. The significant causes of lateness found were illness, stress, family problems, financial problems, leadership style, and unfair treatment. On the effect of lateness on staff productivity, the analysis of correlation found that employee lateness has a positive but weak correlation or association with employee productivity. On measures used to check lateness among the non-teaching staff, majority (30.4%) of the respondents said queries/disciplinary measure was the key measure used. This was corroborated by majority (67%) of management staff. It is recommended that biometric clocking system could employed by management staff to check lateness to work.DECLARATIONABSTRACTKEY WORDSACKNOWLEDGEMENTSDEDICATIONTABLE OF CONTENTSLIST OF TABLESLIST OF FIGURESCHAPTER ONE: INTRODUCTIONBackground to the StudyStatement of the ProblemPurpose of the StudyResearch ObjectivesResearch QuestionsSignificance of the StudyDelimitationsLimitationsDefinition of TermsOrganization of the StudyCHAPTER TWO: LITERATURE REVIEWIntroductionConceptual FrameworkTheoretical Framework of the StudyProgression of Job Withdrawal TheoryConcept of LatenessCauses of LatenessLow Commitment to WorkPersonal CharacteristicsOccupational CharacteristicsEffects Of Lateness To WorkLow Efficiency or ProductivityLow ConfidenceCostAbsenteeismRemedies to Lateness at WorkStep1: Setting Ground RulesStep 2: Documenting Violations and CounselStep 3: Using Formal Discipline ProcessStep 4: Recognizing larger Workplace Issues can go a long way toward Fixing IssueConcept of ProductivityEmployee ProductivityEffectivenessEfficiencyMotivational Factors affecting ProductivityIntrinsic Motivational FactorsEmployee Well-BeingRelationship with Co-workersRelationship with ManagersExtrinsic Motivational FactorsWork EnvironmentCompensationTraining and Career DevelopmentTheories of MotivationCritique of the TheoryRelevance of the TheoryFrederick Herzberg Two-Factor TheoryHygiene FactorsMotivation FactorsCritique of the TheoryRelevance of the TheoryVictor Vroom’s Expectancy TheoryCritique of the TheoryRelevance of the TheoryFactors Affecting MotivationDilemma Managers face in Motivating EmployeesThe Nexus between Motivation and ProductivityEmpirical Evidence of Related StudiesCHAPTER THREE: RESEARCH METHODSIntroductionResearch DesignStudy AreaPopulationSample and Sampling ProcedureData Collection InstrumentData Collection ProcedureData Processing and AnalysisEthical ConsiderationCHAPTER FOUR: RESULTS AND DISCUSSIONIntroductionData PresentationGender of RespondentsAge of RespondentsNumber of Year EmployedRank/Position of Respondent:Research Question One: Causes of Lateness Among the Non-teaching StaffResearch Question Two: Effect of Lateness on Employee ProductivityResearch Question Three: Measures Used to Control LatenessResearch Question Four: Challenges Faced by Management in Checking LatenessDiscussion of ResultsCauses of LatenessLateness and its relationship with productivity in the Ghana Education ServiceMeasures used in Controlling LatenessChallenges faced by Managers in Controlling LatenessCHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONIntroductionSummary of FindingsConclusionsRecommendationsSuggestion for Further ResearchREFERENCESAPPENDIX AAPPENDIX B
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